Nedbank is currently hiring for the position of ATM Custodian. The key responsibilities of this role include:

Job Purpose

• Ensure all Automated Teller Machines (ATMs) are functional by monitoring and maintaining ATM availability within specified Service Level Agreements to external and internal customers.

Key Responsibilities

• Provide first line and after hours support on a seven day standby week according to Service Level Agreements.
• Improve customer service by providing feedback and follow up on ATM image and availability.
• Replenish cash and stationery and attend to down devices according to service level agreements to ensure ATM availability.
• Build internal relationships by sharing feedback and participating in knowledge sharing sessions with stakeholders.
• Build and maintain relationships with vendors and suppliers by adhering to service level agreements and internal processes and procedures.
• Balance ATM cash on a daily basis to provide results to stakeholders.
• Complete monthly audits by adhering to Nedbank’s process and compliance requirements.
• Monitor notifications to check cash and stationery levels per ATM.
• Measure availability of ATMs by means of reports and benchmark percentage uptime agreed to.
• Log maintenance calls with relevant vendors to ensure technical issues are resolved.
• Deliver on a one hour response time when there is an out-of-service ATM to adhere to service level agreements.
• Comply with governance in terms of legislative and audit requirements, policies, procedures and processes as required for the ATMs.
• Report any deviations from standard operations to management to mitigate risk.
• Report service failures to line manager.
• Keep abreast of legislation and other industry changes that impact the role.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Identify training courses and career progression for self through input and feedback from managers to improve personal capability.
• Maintain knowledge sharing with team to ensure information is provided correctly to stakeholders.
• Participate in Nedbank Culture building initiatives to contribute to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Requirements

• Matric / Grade 12 / National Senior Certificate
• 1 year experience in handling bulk cash in a retail or banking environment
• Knowledge of administrative procedures and systems, banking procedures, business principles, data analysis, governance, risk and controls

If you meet the requirements and are interested in this opportunity, please contact the Nedbank Recruiting Team at +27 860 555 566 or apply online